Removals Wales Service Terms and Conditions
These Terms and Conditions govern all removals, packing, transport, storage and related services provided by Removals Wales. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions the following words have the meanings set out below.
Company means Removals Wales, the business providing the services.
Customer means the person, firm or organisation that requests or arranges the services and any person acting on their behalf.
Services means removals, packing, loading, unloading, transportation, delivery, storage and any other related services supplied by the Company.
Goods means all personal effects, furniture, equipment, materials and other items which are the subject of the services.
Premises means any property or location from or to which the Company is required to collect, handle or deliver the goods.
2. Scope of Services
2.1 The Company provides domestic and commercial removals and related services in Wales and surrounding areas, subject to availability and these terms.
2.2 The precise scope of the services for each job will be set out in the quotation or booking confirmation provided to the Customer.
2.3 Unless expressly agreed in writing, the services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fittings, removal of doors or windows, or any work involving structural alterations, electrical, plumbing or gas work.
2.4 The Company reserves the right to use subcontractors and third party carriers to perform all or part of the services. In such cases, these terms will continue to apply.
3. Quotations and Pricing
3.1 Any quotation is based on the information provided by the Customer, including but not limited to the volume and nature of the goods, access conditions, distances involved and any special requirements.
3.2 Quotations are not binding until confirmed in writing by the Company. They are normally valid for the period stated in the quotation or, if no period is stated, for 30 days.
3.3 The Company may revise the quotation and adjust the charges if:
a. the information provided by the Customer was incomplete or inaccurate
b. the services are not carried out within the quoted time period for reasons beyond the Company’s control
c. the Customer requests additional services or changes to the agreed services
d. access to the premises is more difficult than reasonably anticipated, including but not limited to restricted parking, long carries, narrow staircases or the need for additional equipment
e. the goods include items that are unusually heavy, bulky or fragile and were not disclosed at the time of quotation.
3.4 Unless expressly stated otherwise, prices are exclusive of any local authority charges, tolls, parking fees, congestion zones, ferry charges or similar costs, which will be charged in addition.
4. Booking Process
4.1 Bookings can only be confirmed once the Customer has accepted the quotation and the Company has issued a booking confirmation.
4.2 The Customer is responsible for checking that all details in the quotation and booking confirmation are accurate and for notifying the Company of any errors or required changes without delay.
4.3 The Company reserves the right to decline any booking request at its discretion.
4.4 The Customer must provide full details of all access restrictions, parking constraints, timing limitations and any other factors that may affect the services at the time of booking.
5. Payments
5.1 Unless agreed otherwise in writing, a deposit may be required to secure the booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation.
5.2 The balance of the charges is normally payable prior to commencement of the services or on the day of the move, as specified by the Company. For commercial customers, alternative payment terms may be agreed in writing.
5.3 Payment must be made using a method acceptable to the Company. The Company is not obliged to start or continue the services if cleared payment has not been received when due.
5.4 If payment is not received on the due date, the Company may charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
5.5 The Customer is liable for all reasonable costs and expenses incurred by the Company in recovering any unpaid amounts.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone the services, notice must be given to the Company as soon as possible.
6.2 The Company reserves the right to apply cancellation or postponement charges, which may be calculated as a percentage of the total booking value depending on the notice period. Details of applicable charges will be provided by the Company.
6.3 If the Customer cancels or postpones on the scheduled service date, or if the Company is unable to perform the services because the Customer has failed to provide access or instructions, the Company may charge up to the full booking value.
6.4 The Company may cancel or postpone the services without liability to the Customer if:
a. the Customer fails to comply with these terms
b. the Company is prevented from providing the services by circumstances beyond its reasonable control, including severe weather, road closures, accidents, strikes or other events of force majeure
c. carrying out the services would, in the Company’s reasonable opinion, pose a risk to health and safety or could cause damage to property beyond acceptable limits.
6.5 In the event of cancellation or postponement by the Company for reasons within its control, any deposit or prepayment received for the affected services will be refunded or applied to a rebooked date, at the Customer’s choice.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. ensuring that all goods to be moved are properly packed, secured and labelled unless packing services have been arranged
b. providing accurate information about the goods, including fragile or high value items
c. obtaining and paying for any necessary permits, permissions or parking suspensions
d. ensuring that the Company has safe and adequate access to the premises and that all driveways, lifts and stairways are clear and usable
e. being present or represented at all relevant times during collection and delivery to provide instructions and sign any documentation.
7.2 The Customer must not include any of the following in the goods without the Company’s prior written consent:
a. hazardous or dangerous items, including flammable, explosive, corrosive or toxic substances
b. illegal items or items obtained unlawfully
c. perishable goods, live plants or animals
d. cash, jewellery, watches, precious metals, securities, important documents or similar valuables.
7.3 If such items are included without the Company’s knowledge or consent, the Company will have no liability for loss or damage and may arrange for their removal, disposal or destruction at the Customer’s cost.
8. Access and Parking
8.1 The Customer must ensure that suitable parking is available for the Company’s vehicles at all relevant premises and must comply with any parking regulations.
8.2 Any parking charges, fines or penalties incurred due to circumstances beyond the Company’s control will be charged to the Customer.
8.3 If the Company is unable to park or access the premises safely and reasonably, the Company may decline to carry out some or all of the services and may apply additional charges or cancellation fees.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable waste and environmental regulations. Certain items cannot be transported or disposed of as part of standard removal services.
9.2 The Company is not a general waste carrier unless expressly stated. Any request to remove or dispose of waste, unwanted items or rubbish must be agreed in advance and may be subject to additional charges.
9.3 The Customer is responsible for declaring any items that may constitute controlled waste or that require special handling or disposal. The Company may refuse to remove such items if proper arrangements and charges have not been agreed.
9.4 The Company will not be responsible for any penalties, costs or claims arising from the Customer’s failure to comply with waste or environmental laws.
10. Liability and Limitations
10.1 The Company will take reasonable care in handling, transporting and storing the goods. However, the Company’s liability is subject to the limitations set out in these terms.
10.2 The Company will not be liable for:
a. loss or damage arising from the Customer’s failure to pack goods properly where packing services have not been provided by the Company
b. loss or damage to items that are inherently fragile or have a pre existing defect
c. loss or damage arising from normal wear and tear, climatic or atmospheric conditions, damp, mould or infestation
d. loss or damage to the contents of drawers, cupboards or containers left full unless previously agreed
e. loss of profits, loss of use, indirect or consequential loss of any kind.
10.3 Where the Company is found liable for loss of or damage to goods, its liability will, unless otherwise required by law, be limited to a reasonable repair or the replacement value of the affected goods at the date of loss, subject to an overall cap as specified in the quotation or booking confirmation.
10.4 The Company will only be liable for loss or damage if it arises from the Company’s negligence or breach of contract and the Customer can demonstrate that the loss or damage was caused during the period when the goods were in the Company’s custody and control.
10.5 Nothing in these terms excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
11. Claims and Time Limits
11.1 The Customer must inspect the goods and the premises as soon as reasonably possible after completion of the services.
11.2 Any visible loss, damage or short delivery must be reported to the Company in writing without undue delay after discovery.
11.3 The Customer must provide reasonable evidence and information to enable the Company to investigate any claim, including photographs, descriptions and proof of value where appropriate.
11.4 Failure to notify the Company of a claim within a reasonable time may affect the Company’s ability to investigate and may reduce or extinguish any liability it may have.
12. Insurance
12.1 The Company maintains appropriate insurance for its business activities in accordance with legal and regulatory requirements.
12.2 The Customer is encouraged to maintain adequate insurance for the goods during the move, particularly for high value items or where additional protection is required.
13. Delays and Force Majeure
13.1 The Company will use reasonable efforts to adhere to agreed dates and times, but such dates and times are estimates only and cannot be guaranteed.
13.2 The Company will not be liable for any delay or failure to perform the services due to circumstances beyond its reasonable control, including but not limited to severe weather, road incidents, traffic congestion, mechanical breakdowns, strikes, public emergencies or other force majeure events.
13.3 Where possible, the Company will inform the Customer of any anticipated delays and will take reasonable steps to minimise disruption.
14. Right of Lien
14.1 The Company shall have a general lien over the goods and any related items in its possession for all sums due and unpaid by the Customer.
14.2 If any outstanding amounts remain unpaid after reasonable notice, the Company may sell or dispose of some or all of the goods and will apply the proceeds to the outstanding sums, accounting to the Customer for any balance.
15. Data Protection
15.1 The Company will collect and process personal information about the Customer as necessary to provide the services, manage bookings, handle payments and meet legal obligations.
15.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except as needed to perform the services, process payments, comply with law or with the Customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the law of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
17.2 No variation of these Terms and Conditions will be binding unless agreed in writing by the Company.
17.3 The failure or delay of the Company to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.
17.4 These Terms and Conditions form the entire agreement between the Company and the Customer in relation to the services, and supersede any prior understandings or agreements, whether written or oral.
